Cruzr Support
Welcome to Cruzr Support!
We’re here to help you get the most out of Cruzr. Whether you have questions about your account, AI features, subscriptions, or encounter a technical issue, we’re happy to assist.
Contact Support
For assistance, please email us at:
When contacting support, please include as much information as possible, such as:
- Your Cruzr username or email address
- Your device (Android or iPhone)
- Your app version (if known)
- A description of the issue
- Screenshots, if applicable
This helps us resolve your issue more quickly.
Frequently Asked Questions
How do I create an account?
You can sign up using your email address or one of the available sign-in methods within the app.
How do I restore my Premium subscription?
Open the Cruzr Premium page within the app and tap Restore Purchases.
If your subscription still isn’t recognized, please contact support.
AI gave me incorrect information.
While Cruzr AI strives to provide accurate and helpful cruise information, AI-generated responses may occasionally be incomplete or outdated.
Whenever possible, verify important travel information directly with the applicable cruise line before making travel decisions.
How do I report incorrect cruise information?
Please send us the:
- Cruise line
- Ship (if applicable)
- Topic or question
- Correct information (if known)
Your feedback helps us improve Cruzr’s cruise knowledge base.
How do I report a bug?
Please include:
- Device model
- Operating system version
- Steps to reproduce the issue
- Screenshots or screen recordings, if available
How do I delete my account?
Please email support@cruzr.net using the email address associated with your Cruzr account.
We’ll assist you with deleting your account and associated data in accordance with our Privacy Policy.
Response Time
We aim to respond to all support requests within 1–2 business days.
Feature Requests
We’re always looking to improve Cruzr.
If you have ideas for new features or ways we can make cruise planning even better, we’d love to hear from you.
Thank You
Thank you for using Cruzr and helping us build a better cruise community. Your feedback and support help us continue improving the app for cruisers around the world.